Our customer contacted us due to a failed off mains drainage system which was causing problems at their property. They wanted to explore the possible solutions to the problem, including a new sewer connection which would enable them to discharge straight to the main sewer.
It isn't always an option to have a new sewer connection to replace an off mains drainage system for a number of reasons, and the main challenge is proximity to the nearest main sewer - the further the distance, the greater the cost. The first stage in our process is to attend site and to carry out a full investigation as to the proximity of the mains drainage, and any challenges that might exist in connecting the property to it. There was a main sewer located close enough to our customer's property, which meant that we were able to scope out the project, including all costs and specification of all the works required, and any requirements for road closure to enable the works to happen.
In this case, we needed to undertake a number of applications to gain the necessary permissions to carry out the works. This included:
The works were carried out quickly and efficiently by our qualified and accredited street works operatives, working to strict standards for reinstatements to the road - this meant that the local sewerage and water company Southern Water accepted the section 104 application for the newly installed pipework to be adopted. Southern Water were satisfied with the quality of the reinstatements, and our customer was delighted with the completed works within their property boundary. A job well done!
Our team combine decades of technical expertise, both in the office and on site, which means that we are ideally placed to manage complex drainage projects for our customers. Get in touch today to find out how we can help replace a failed drainage system with a new sewer connection.
Sam's career prior to UKDP was spent in the marketing and service industries, so she is focused on making sure we look after our customers – and getting the UKDP message out there! Sam has overall responsibility for business operations and for delivering the best customer service we can.