Our site engineers only need to inspect external drains and do not need to enter your house or meet with anyone.
We could save you thousands of pounds by claiming against your existing building insurance and, best of all, we can do it all for you.
Many property owners are unaware that typically, buildings insurance policies provide cover for damaged off mains drainage systems, such as septic tanks, sewage treatment plants, cesspits and soakaway systems.
Of course, your policy won’t provide cover if your drainage system has failed simply due to age, and if there is no actual damage visible. But policies will typically provide cover for unexpected damage to septic tanks, which causes the drainage system to cease functioning as it should.
Here at UKDP we offer a unique combination of off mains drainage and insurance claims management expertise. We have helped more than 3,000 property owners save thousands of £’s by getting the costs of repairing or replacing their damaged drainage system covered by their buildings insurance policy. Our specialist expertise in this area means that we can quickly and accurately assess whether your septic tank problem is likely to be covered. If it is, we can then manage the claim on your behalf, liaising with your insurer throughout the claim, and managing any works required at your property.
We are a friendly team of specialists with decades of combined experience in the off mains drainage world. Get in touch to find out if you have a valid claim.
We’ve compiled a list of the types of damage typically covered by insurers. Don’t worry - we’ll be able to determine if you are covered by asking some questions. If we aren’t sure then we’ll send a friendly field engineer out to have a look. We only present claims that we are convinced are valid.
You can read more about common problems over in the blog...
Of course, you could present a claim to the insurer yourself. But it’s not as easy as a quick phone call to your insurer and a cheque in the post.
Dealing with a claim for a drainage problem is far more complicated than it might seem. In order for a claim to be successful, you need to be able to evidence the damage that exists, and to demonstrate that what’s happened to your drainage system is covered by your specific policy wording.
You’d also need to be able to deal with technical queries about what’s happened and to discuss the problems during a site visit with your insurer’s representatives.
If your insurer accepted the claim, you’d need to make sure that whatever they were recommending would represent a long term solution, not a quick fix.
You’d also need to know that it was completely compliant with all regulations. If your insurer declined the claim, but you didn’t agree with them, you’d need to escalate it through the formal complaints process and on to the Financial Ombudsman Service if necessary.
Sounds complicated? It’s why we exist. We take the headache away from property owners across the UK, managing everything from start to finish, and dealing with any challenges if they arise. In short, it is great to have us on your side.
A very big thank-you to you all at UKDP. We were very impressed with how our claim was handled, we would never have coped with this ourselves. A special thanks to James who worked very hard with our difficult case, he was always kind, considerate, very punctual and made us feel at ease all of the time.Mr & Mrs P, Stowmarket
Why pay when you could already be covered? We are a friendly team of specialists with decades of combined experience in off mains drainage claims.