Given the nature of our work, our staff already abide by the tightest of hygiene and safety controls. We have these in place to protect customers, staff, the environment and our business. It is important to note that our field engineers can always complete an inspection without needing to enter the home or speak directly with anyone on site.
Additional layers of safety and protection in the continuing climate.
In response to the unprecedented circumstances, we moved quickly to introduce enhanced safety guidelines that would further protect our customers and staff. As restrictions ease, we will continue to operate within these guidelines where appropriate to do so.
For example, our field engineers will still avoid all physical contact on site where possible, staying a minimum of 2 metres (6ft) away from other people at all times, and will seek to enter and leave site without any in-person interaction with the property owner if this is requested.
We are also still proactively asking customers if they, or anyone in their household, are experiencing any symptoms and, if required, delaying site visits until after those symptoms have passed. Our customers also have the reassurance that all of our field engineers are up to date with two COVID-19 vaccinations.
These measures are designed to give you complete confidence. We will continue to monitor the situations closely and work with Health & Safety specialists to ensure that confidence is justified and maintained.
Sam's career prior to UKDP was spent in the marketing and service industries, so she is focused on making sure we look after our customers – and getting the UKDP message out there! Sam has overall responsibility for business operations and for delivering the best customer service we can.