Our site engineers only need to inspect external drains and do not need to enter your house or meet with anyone.
Septic tanks take wastewater from your property’s toilets, showers, baths, sinks and kitchen appliances. To find out what happens to it once it’s there you can read our Guide to How Your Septic Tank Works.
Let’s work out why your septic tank isn’t working as it should and what you can do to sort it out as quickly as possible!
If you’ve noticed that your septic tank is leaking above ground, possibly through the lid of the septic tank or other manhole covers, it is a sign that the drainage system is full beyond its usual operating capacity.
Our recommended first port of call at any sign of septic tank problems is to get your tank emptied. It’s possible that the tank emptying operator might be able to give you some clues as to what’s happened to the septic tank and caused it to leak above ground. It will also give you some respite from the problem, to give you some breathing space to work out what’s happened and what needs to be done to sort it out.
Unfortunately, if your septic tank is leaking above ground, there’s a good chance that there might be some sort of damage to the drainage system, or that any soakaway or drainage field connected to the septic tank has failed. This might sound worrying, but it’s best to get the problem inspected as soon as possible, and to get matters in hand to prevent the situation from getting any worse. Once you have had the septic tank emptied, ask the operator if they’ve noticed any issues. Then, it’s time to get the system thoroughly inspected to find out exactly what’s going on.
It’s possible that, if the septic tank has been damaged, the costs of putting things right may be covered by your existing buildings insurance policy. UKDP are experts in both septic tanks and managing insurance claims, so we can handle everything for you from start to finish. Contact our team today for a chat about how we can help take away the stress of getting things back to normal.
If your drainage system has not been damaged but has failed due to age, some or all the system is likely to need to be replaced. We can still help by referring you to our network of repair and installation partners, so if you’ve noticed your septic tank leaking above ground, call our friendly team today and we’ll ensure help is on its way.
Sam's career prior to UKDP was spent in the marketing and service industries, so she is focused on making sure we look after our customers – and getting the UKDP message out there! Sam has overall responsibility for business operations and for delivering the best customer service we can.