Our site engineers only need to inspect external drains and do not need to enter your house or meet with anyone.
With your property’s septic tank tucked away out of sight underground, it can be easy to assume that everything is working as it should be. But if your toilets are not flushing properly, and your property has a septic tank, this could be a sign of a problem that needs checking out.
First, don’t panic – toilets not flushing properly aren’t always a sign of a significant problem. It could be something straightforward such as a temporary blockage in the pipework running from the toilet. This could be caused by too much toilet roll being flushed down the loo (after all, every house has that one inhabitant who uses too much loo roll!), which can be quickly remedied with a plunger or a friendly local unblocking firm.
But how will you know whether the cause of the toilets flushing properly is something simple to remedy, or a sign of a bigger problem that needs proper investigation? Here at UKDP we have a specialist team of engineers located across the UK who visit property owners suffering with problems such as this, and their first port of call would be to identify where the problem is located. This would usually involve lifting a manhole between the house and the septic tank – if the manhole is blocked then the issue is likely in the tank or between the manhole and the tank. If it’s not blocked, then it is a problem somewhere between the house and the manhole, which might simply be a soft blockage.
If the only sign of drainage trouble you have at the property is the toilets not flushing properly, then your first port of call should be a Google search of an unblocking company. If you have also noticed other problems such as an overflowing septic tank or signs of boggy patches in the garden, then a quick unblock may not be the answer. Here at UKDP we can help investigate and resolve all sorts of septic tank problems, so please get in touch with our friendly team today for advice and next steps.
Sam's career prior to UKDP was spent in the marketing and service industries, so she is focused on making sure we look after our customers – and getting the UKDP message out there! Sam has overall responsibility for business operations and for delivering the best customer service we can.