As restrictions ease across the UK, our field engineers continue to undertake on-site inspections and surveys. They do not need to physically enter your property. Enhanced COVID-19 measures are still available if required to ensure the safety of all.
Everyone hopes for a winter wonderland at Christmas, but sometimes we just end up with some good old British rain.
Serious downpours can unfortunately play havoc with off mains drainage systems. Each winter, our team receive a number of phone calls from property owners whose septic tanks or sewage treatment plants have literally `popped’ out of the ground! It’s hard to imagine that this would be possible, but sometimes the sheer volume of ground water can create such external pressure on tanks that they are forced upwards and out of the ground. This can happen in spite of the tank having been installed as per manufacturers’ guidelines, and can create an immediate and urgent problem for the homeowner. While the tank is forced out of the ground, the pipes connecting to it from the property, and leading away from it to a drainage field can be sheared off, creating a huge problem with waste water running straight into the ground.
All of this means that the property owner can be left with no functioning drainage system, and in some cases, they may have to find alternative accommodation. Of course, Christmas is the very worst time for this to happen!
If this happens to you, call our team to find out how we can help get things back to normal for you as quickly as possible! Our engineers will carry out a thorough assessment of the condition of the system, and any damage that might have been caused during to either the tank or any connecting pipework. We will deal with any urgent needs to provide short term solutions whilst we work quickly to reinstate the drainage system to its previous condition. The good news is that, in some instances, the costs to repair or replace a septic tank which has popped out of the ground might be covered by your existing buildings insurance policy, and our team are able to manage everything on your behalf. This is because we combine claims management expertise with thorough septic tank installation experience - so whatever the septic tank problem is at your property, we can manage the solution for you from start to finish.
If this happens to your septic tank or sewage treatment plant, call our team straight away and we’ll get you back to normal as soon as possible!
Sam's career prior to UKDP was spent in the marketing and service industries, so she is focused on making sure we look after our customers – and getting the UKDP message out there! Sam has overall responsibility for business operations and for delivering the best customer service we can.