"Just wanted to let you know that Dean and Robin from Flow Patrol arrived here as expected on the 30th November and everything has gone really well, they finished the job today and left me at about 2pm. I have thanked them very much, but thought it worth letting you have feedback too. I have been very impressed at the way they have managed he job, the co-ordination has been brilliant with everything arriving as programmed hence them managing to finish the job and leave the site clean and tidy in such a short time. I cannot say in words how grateful I am to Angus and Rob (at UKDP) for looking after me when I was, and still am really, in such a vulnerable state, they sorted everything out for me which was much appreciated. I had been very concerned as you know so am grateful for all your assistance..Thank you to everyone concerned."
Ms R, Cornwall
We first contacted UKDP just looking for advice on a septic tank issue, instead they took on our whole case and fought it for a year against difficult insurers including through appeal and ombudsman. Their customer service is brilliant, we were kept up to date throughout and their persistence and help was incredible - I would recommend UKDP to anyone experiencing similar issues.
The problem is now sorted, with a new tank system installed and over £10,000 of septic tank works completed and funded by the insurer, which would never have happened without UKDP. Not only that, they arranged all tests and works with no hassle for us. Thank you so much for your help.
Mr P, Wiltshire
Thank you very much for all your help in this matter. It certainly took away a lot of stress from me and achieved a good result.
Mr T, Cornwall
Both Jo and I would just like to thank you for all your hard work getting our insurance claim sorted.
Mr & Mrs F, Pembrokeshire
Having UKDP Solutions manage our claim turned what was becoming a long, stressful and complicated process (having to deal with the insurance company, loss adjusters, contractors and restricted access), into one that went smoothly from start to finish and we cannot thank them enough for their dedication to the job.
Their expertise in the area was hugely appreciated and Rob and the team at UKDP were fantastic, handling our case quickly and efficiently, always keeping us up-to-date and informed with clear and regular communication.
They engaged with the contractor, Mark at Ward Environmental Services, to ensure that all the work was done with minimum disruption and on time. This again was hugely appreciated as the job was not simple and required considerable planning. Mark and his team were equally professional doing a great job of installing our new waste treatment system.
I would definitely recommend and engage with UKDP Solutions for ANY drainage systems work or advice.
Mr & Mrs S, Berkshire
It's difficult to express exactly how fantastic the service was we received from James and his team. Always professional, always available with excellent communication skills. What James doesn't know about septic tanks isn't worth knowing. His attention to detail, knowledge of the system and desire to ensure a fair and proper outcome makes him a pleasure to work alongside. We cannot thank him enough for all that he did for us.
Mrs L, Commercial Property - Norfolk
I just wanted to thank you and your company for the very professional and friendly way in which you handled my claim.
All the way through the process the communication and explanation of what was happening was excellent. I also felt that you were working to help me and using your expertise to ensure that I ended up with the correct solution to overcome the problems I was encountering.
It would have been a minefield without your help and I would have been at the mercy of an insurance assessment company that were trying to enforce the wrong product for the job.
So once again thanks for everything
Mr W, Norfolk
I'd like to say a big thank you to UKDP.
I returned home yesterday to find Matt waiting for me. The work was complete. The landscaping had been done including reseeding of the surrounding grassy area.
Overall the work has been done on time with great efficiency. The contractors have worked well and were really very pleasant.
I hope, but feel reassured that all has gone smoothly and the lasting result will match the level of service so far.
I'd therefore like to thank UKDP for all your input and assistance in dealing with our problems so swiftly and effectively. From the first point of contact to completion you've been incredibly helpful and I would recommend your company without hesitation.
Many thanks again
Mr W, Worcestershire
Thank-you Amber for all your help with our insurance claim.Thanks to you we now have a new septic tank and all those lingering smells have been eradicated. UKDP have been fantastic.
Mrs K, Essex
We would highly recommend UKDP Solutions, Amber Schoolden and the team were extremely professional throughout. They kept us informed at all times and were always helpful with any queries we had. Through them the claim was successful. A big thank you.
Mrs H, Nottinghamshire
Just want to thank you for your help. Without your help I would have struggled to pay for a new septic tank.
Chris at Alpharod and his chaps have done a lovely job for me.....very happy!
With best wishes and thank you again
Mrs M, Wiltshire
We wish to express our most sincere thanks to UKDP and in particular to their Senior Claims Manager, Rob Brindley, for the tremendous help and support he has given us over the last 11 months. Rob and his team have fought and won a hard battle for us over our lengthy insurance claim. They have been available on the phone every step of the way, through some very stressful moments! We really don't know how we could have managed without their friendly and professional expertise - I imagine we'd have given up! We are indeed indebted to you and cannot recommend UKDP enough to anyone facing similar septic tank problems.
Mr & Mrs C, Norfolk
The service we received from UKDP was outstanding!! From the very first phone call, through to the completion of the works, UKDP acted professionally, swiftly and helped us through what could have been a very stressful time. Our sincere thanks have to go to Rob Brindley in the Claims dept for his help and advice and to James Warren, technical director for his advice on the works that we had done. The team at UKDP are second to none. Thank you to everyone that was involved.
Mr M, Kent
I was referred to UKDP by the drainage contractor I approached to get a quote for repairing my septic tank. UKDP undertook a survey of drainage system and septic tank and followed through the subsequent claim with my insurers, keeping me informed at all times. Despite my insurance company initially repudiating my claim, UKDP persevered to a successful conclusion, even obtaining compensation for me from the insurance company. Had I been dealing with my insurance company direct, without the specialist knowledge of UKDP, I doubt if I would have reached a successful outcome. Thank you UKDP for your first class service and the professionalism and courteousness of all your staff.
Mr C, Suffolk
Dealing with UKDP has been completely hassle free from start to finish. Not only were we kept informed of progress of our claim at regular intervals, Rob was exceptionally supportive and very effective in settling our claim in a very short space of time prior to completion on our house sale. I couldn't thank UKDP enough and would not hesitate in recommending their services to any of my friends or colleagues. Thanks very much once again. We complete on Thursday - but it wouldn't be happening without your help.
Dr H, Surrey
Amber - many thanks for making this process so painless for me. You have been incredibly efficient and professional throughout, this is rare and highly valued. Do share this fan mail with your boss.
Mrs C, Kent
In December 2015 I found that my septic tank had stopped working, I employed a local drainage company to inspect the tank and find what was wrong with it and correct the fault. The said company carried out an inspection of the tank and surrounding drainage fields and reported that the tank had sustained accidental damage to baffles. The drainage company then approached my insurance company but also Rob Brindley at UKDP and the process of placing the matter with my insurance company began. My insurance company sent out a loss adjuster (who advised the claim should be declined)
After 11 months of having no working toilet, my insurance company have admitted liability and our septic tank is being replaced.
Both my wife and myself are indebted to Rob and his team at UKDP not only for their splendid persistence, the constant & friendy support and continuous communication at every step of the way!
Mr & Mrs R, Northern Ireland
I would like to take the time to say how delighted I am with the service you have provided which is to make the insurers understand that my valid Claim under my insurance policy.
It is clear that your knowledge and professionalism in this field is immense and once again thank you for your help in resolving what has been a very stressful and trying situation.
Mr C, Buckinghamshire
Very diligent and professional at all levels of the organisation.
Mr G, Surrey
Very professional service with a wonderful outcome!
Mr V, Suffolk
You guys are fabulous and amazingly wonderful! Thank you so much!
Mrs B, Kent
Thank you for all your help, we are so very grateful. The workmen were excellent!
Mrs C, Preston
James was extremely helpful and professional throughout the process and went out of his way to ensure consideration for my father who is elderly, but resistant to accepting help.
Mrs M, Wiltshire
What can I say! All the stress was taken away after years of suffering with our drainage problems. A big thank you.
Mrs M, Preston
We have been very impressed by the highly pro-active and rapid work by James Warren. We are very grateful.
Mr & Mrs B, Wiltshire
A very helpful, friendly and completely stress-free way to submit, justify and settle my insurance claim. I have to admit to some initial scepticism about a service that almost sounded 'too good to be true' – but good and true it was! Everything was handled smoothly and professionally, and all I had to pay was my excess. Another happy customer.
Ms S, Warwickshire
Cannot express sufficiently the appreciation I have for all of the work you have done and, once more, express my sincerest thanks to you and all the UKDP staff for having removed all the stress from us. Thank you UKDP for a top class job.
Mr S, West Sussex
The successful outcome of the claim which you conducted on our behalf is the result of your hard work and patience. Your refusal to accept the insurer's contentions of the cause of the damage and your tenacious insistence that your own professional knowledge and opinions were correct finally prevailed in a difficult and complex matter. We are most grateful for this result of these efforts on our behalf.
Mr J, Oxfordshire
Once in place, the claim went through very smoothly, taking the pressure off us at a stressful time due to my husband’s unexpected heart attack.
Mrs S, Suffolk
Extremely good service all the way through the process – the claim did take some time although this was down to the insurance company and not UKDP.
Mr J, Cornwall
I'm not a drainage expert, and when we knew we had a problem with our septic tank that might be the subject of a claim I engaged UKDP. We live in the north of Scotland so access to experts in this field is sparse, but we were delighted when UKDP said they had agents that operated across the UK and could help.
They sent their expert up from Nottingham to assess the issue and took the claim on. It was a complex matter but throughout the process it was dealt with with the utmost professionalism. Even when the insurance company backtracked on their offer UKDP pursued the claim through the FSA and secured payment - plus compensation!
At no point were we asked for a fee and were kept informed of progress at all times. I cannot recommend this extraordinary company highly enough; honest, professional and prompt.
Mr J, Moray
I cannot say in words how grateful I am to Angus and Rob at UKDP for looking after me when I was, and still am really, in such a vulnerable state, they sorted everything out for me which was much appreciated.
I had been very concerned as you know so am grateful for all your assistance. Thank you to everyone concerned.
Ms R, Cornwall
"The assistance and hassle free solution that UKDP has provided has been highly valued. Sam and Rob were friendly and very professional from start to end. Thanks to their experience, knowledge and support we have had a positive outcome with our claim. Overall UKDP have delivered a high quality service. They have turned what could have been a costly and stressful experience into a pleasant customer experience. Thanks again!"
Mr A, Kent
I was unaware of the service offered by UKDP until I was referred to them by the drainage contractor whom I had approached to get a quote for repairing my septic tank. UKDP took up my insurance claim and followed it through with my insurers, keeping me informed every step of the way and successfully ensuring that it was dealt with speedily and that the repair – a full septic tank replacement – was done in record time, as I was in the process of selling my house. I am extremely impressed by the professional, courteous and effective service provided by UKDP
Mrs M, Berkshire
We are completely satisfied with all aspects of the way our claim for a replacement septic tank was handled by UKDP from the initial report stage to completion of the works by EDS. Thank you.
Mr & Mrs F, Hampshire
I just wanted to write and thank you all at UKDP for all your help regarding our insurance claim.
We are so pleased with it now it is all finished and such a huge worry off my mind at last.
Thank you all so much.
Mrs B, Wales
A quick note to thank you and your team for the way you handled our claim regarding the ‘septic tank’ issues with our insurance company, the whole process from start to finish was absolutely terrific and worry free, furthermore I would also like to extend our thanks to Tony Hooper of ‘MTM’ and his team (Jamie and Brett) for the way they executed their expertise for the whole process of the installation being carried out.
Mrs S, Buckinghamshire
Can I take this opportunity to thank you for the work you have done on behalf of [Charitable Organisation] in getting this claim settled. It has been a long drawn out procedure but the outcome for us is fantastic. If we had not won this settlement the cost of replacing the tank would have had to be taken from funds that were for drains and outdoor equipment which we had raised over the last two years. We are indebted to you and will certainly be promoting your services and the help you and Envirocare have given..
Mrs F (on behalf of a Charitable Organisation), Manchester
UKDP have, from my first contact with them, been very helpful, informative and re-assuring even when all hope seemed lost for a favourable outcome. Their in-depth knowledge and sheer determination made our claim possible where I feel sure most companies would have given up! All of the company’s representatives I have dealt with in person or on the telephone have been so friendly I’m going to almost miss talking to them. I really cannot sing their praises enough and would recommend them to anyone in need of their help.
Mrs P, Essex
I feel I can’t say thank you enough for the wonders you have worked on our claim. I know it’s your job to do what you do, but from experience I know you treat it as more than ‘just a job’ and you go the extra mile and don’t just down tools at 5pm. It’s very much appreciated.
Mrs K, Nottingham
Great sensitivity shown to the feelings of the customer. Without UKDP finding a contractor for us, this would have been a big problem.
Mr T, Lincolnshire
From our experience, UKDP has provided us with an outstanding service in dealing very professionally with this claim! UKDP’s persistence in pursuing our claim was especially impressive.
Mr G, Somerset
A very big thank-you to you all at UKDP. We were very impressed with how our claim was handled, we would never have coped with this ourselves. A special thanks to James who worked very hard with our difficult case, he was always kind, considerate, very punctual and made us feel at ease all of the time.
Mr & Mrs P, Stowmarket
We would like to thank UKDP for all of the support given throughout our claim, with a special mention to James. James in particular seemed to ‘go the extra mile’ in making sure the best outcome was achieved. James was always very professional throughout, but it was his approach to making sure we were satisfied as customers that made the difference.
Mr B, Suffolk
This was my first domestic problem after the death of my husband. UKDP were kind, considerate and took all the stress away. I highly recommend them.
Mrs T, Wiltshire
"Thank you so much Rob, once again, for your fantastic work on my behalf. I am so incredibly grateful to you, and you have been amazing keeping me updated and persevering under very trying circumstances. I felt very confident with you in my corner, and I congratulate you on a successful conclusion.
Thank you again for all your efforts – you’ve been an absolute star!"
Mrs P, Kent
Very many thanks to you all at UKDP for the way you handled our Claim so professionally and quickly from the first contact i made with you. It had been a nightmare 6 months for us but you took control and turned it around to a very successful conclusion within a few weeks and we can’t thank you enough.
Mrs B, Powys
Friendly, helpful and most importantly punctual with responses to questions. We felt comfortable at all times that our situation was being well managed.
Mr W, East Grinstead
I am very grateful to you all for your help. I could not have resolved this without your hard work. Would definitely recommend.
Mr B, Buckinghamshire